Customer Service Representative, Johar Town Lahore
Job Type: Full-time

Responsibilities:
►Answer incoming WhatsApp and meta calls from customers promptly and professionally.
►Share invoices and relevant order information with customers as required.
►Address customer inquiries, concerns, and complaints with a positive and solution-oriented approach.
►Build and maintain strong customer relationships to ensure customer satisfaction and loyalty.
►Effectively manage and document customer interactions in the company’s CRM system.
►Handle daily dispatch emails, ensuring accurate and timely communication with customers.

Requirements:
►Fluent in both Urdu and English, with excellent communication skills, other languages are a plus.
►1-3 years of experience in customer service roles, preferably in retail, call center or B2B Sales.
►Tech Savvy
►Ability to handle high-stress situations with calmness and professionalism.
►Detail-oriented and organized, with the ability to multitask effectively.

To apply send your CV to career@roshanpackages.com.pk with the subject ‘Customer Service Representative’.

Last Date to Apply: 25th February 2024

Executive Procurement (Imports)
✓1-3 years experience preferably in Import Procurement
✓ Bachelors or Masters in Supply Chain or a similar field

Location: Sundar Industrial Estate, Lahore

Skills & Competencies
•Collaborate with suppliers to guarantee on-time deliveries aligned with production needs.
•Resolve quality and delivery issues with suppliers effectively.
•Maintain communication with other departments for seamless operations. 
•Manage logistics for air and sea shipments, including forwarders, inland transportation, and customs clearance.
•Develop and identify alternative sources for imported materials, optimizing costs.
•Ensure adherence to all import/export regulations and policies.
•Conduct market visits to identify and negotiate best-value options for critical supplies.

To apply send your CV to career@roshanpackages.com.pk with the subject ‘Procurement Executive’.

Senior Executive Procurement
✓3-4 Years experience in Supply Chain
✓Bachelor’s or Masters in Supply Chain or relevant field

Location: Sundar Industrial Estate, Lahore

Skills & Competencies
•Plan, organize & control procurement of stores, spares & services.
•Create POs in #SAP, and manage stock reorder levels.
•Source vendors and negotiate contracts
•Prepare reports, track orders, and manage delivery timelines & quality.
•Submit invoices, and follow up on payments.
•Build strong relationships with vendors & suppliers.
•Conduct market visits to identify and negotiate best-value options for critical supplies.

To apply send your CV to career@roshanpackages.com.pk with the subject ‘Senior Procurement Executive ‘.

Management Trainee Officer – Sales
✓Fresh graduates are encouraged to apply, prior sales or internship experience is a plus.
✓Ability to work independently and collaboratively in a fast-paced environment.
✓Proficiency in Microsoft Office suite.
✓ Valid driver’s license and willingness to travel as needed

Skills & Competencies
•Learn and understand Roshan Packages’ products, services, and market positioning.
•Assist in identifying new business opportunities and potential clients.
•Learn to develop and maintain strong relationships with existing clients, addressing their needs and concerns proactively.
•Collaborate with cross-functional teams to ensure timely delivery of products and services.
•Learn to analyze market trends and customer feedback to provide insights for business growth.

To apply send your CV to career@roshanpackages.com.pk with the subject ‘MTO Sales’.

Area Sales Manager
3-5 Years in Flexible Packaging 

Location: Sundar Industrial Estate

Skills & Competencies
• Develop and execute sales strategies to achieve and exceed sales targets within the assigned area.
• Identify and pursue new business opportunities to expand market presence and drive revenue growth.
• Build and maintain strong relationships with key customers, addressing their needs and concerns proactively.
• Lead and mentor a team of sales representatives, providing guidance, support, and coaching to drive performance.
• Collaborate with cross-functional teams, including marketing, operations, and customer service, to optimize sales processes and enhance customer satisfaction.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for product development and improvement.
• Prepare and present sales reports, forecasts, and analyses to senior management, providing insights and recommendations for strategic decision-making.